Welcome to the Frequently Asked Question (FAQ) section. In this section we have gathered all the questions that we are asked most frequently by our clients or potential clients. We recommend the site visitors to browse this section first as they might got the answers of their question. But if you don't find your answer or what you are looking for, please do contact with us. Click Here for our contact details.
 
 
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  1. What is web hosting?
  2. What is space & Bandwidth?
  3. Which hosting should i choose- Linux or Windows?
  4. Do you provide any control panel?
  5. What domain extension you support?
  6. Do your hosting packages includes the price of domain registration?
  7. I've already registered my domain with other registrar, now can I host my site        with yours?
  8. Do you support ASP and PHP?
  9. Do you support MySQL and SQL Server?
  10. Do I get POP and Web access of my emails?
  11. How long will it take to active my account?
  12. How many times I can update my site?
  13. Do you offer any money back guarantee?
  14. Do you host adult sites?
  15. Where's your data center?
  16. Do you provide any uptime guarantee?
  17. Can I upgrade my account?
  18. Will you upload my site for me?

What is web hosting?
Ans. Web hosting is the act of renting space and bandwidth through a company so that you may publish your web site online.

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What is space & Bandwidth?
Ans. Disk space is the size your website can be. Bandwidth/Transfer is the amount of data the server will allow your site to send in a month. Transfer is usually measured in gigabytes.

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Which hosting should i choose- Unix/Linux or Windows?
Ans. If you are using Microsoft Windows based scripts (such as ASP, VBscript etc.) you will need windows hosting. But in any other cases we recommend to use the Unix/Linux hosting. to know more about this issue click here.

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Do you provide any control panel?
Ans. Yes we do. Our Linux hosting packages are powered by cPanel and windows hosting packages are powered by HELM.

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What domain extensions you support?
Ans. We support any TLD domains such as .com, .net, .org, .name, .tv, .cc, .biz, .info etc.

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Do your hosting packages includes the price of domain registration?
Ans. No. Domain Registration is free for hosting with us.

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I've already registered my domain with other registrar, now can I host my site with yours?
Ans. Of course you can. All you need is just to change the Nameserver of your domain to our ones.

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Do you support ASP and PHP?
Ans. Yes, we do support ASP and PHP both on Linux and Windows hosting.

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Do you support MySQL and MS SQL Server?
Ans. Yes, we do support both MySQL and SQL Server. MySQL is available in both Linux and Windows hosting and MS SQL server is available in Windows hosting.

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Do I get POP and Web access of my emails?
Ans. Yes we provide both web and pop access for all the hosting packages.

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How long will it take to active my account?
Ans. After received your payment you will need about 24-48 hours to view your site.

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How many times I can update my site?
Ans. As many time as you want or you can. You have 24 hours FTP access to your account.

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Do you offer any money back guarantee?
Ans. Of course we do! We are the first and only web hosting provider in Bangladesh which provides 14 days unconditional money back guarantee.

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Do you host adult sites?
Ans. NO WE DO NOT HOST ADULT, MP3, WAREZ OR ANY SITE THAT CONTAINS ILLEGAL MATERIALS.

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Where's your data center?
Ans. We have our data center located at Canada.

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Do you provide any uptime guarantee?
Ans. Yes we do provide 99.99% uptime guarantee.

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Can I upgrade my account?
Ans. yes you can upgrade your account any time you want.

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Will you upload my site for me?
Ans. No we won't. You are responsible to do this yourself as it is a part of the web development, not web hosting service. However, we can upload files for you for a nominal charge of Tk.200 per MB.

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We have 2 Offices: International & North American Office | | Dhaka Office
Please Call: Abroad: +1-203-956-7501 (Res.), +1-203-536-5855 , +1-203-253-8235 (Cell)
Dhaka: (+88) 02 7220223, 01817112774, 01914740066 (Cell)
Toll Free: (+1) 800-866-7710
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